The Jetline Foundation (referred to as “we” or “us”) establishes a policy for refunding donations to ensure fairness and transparency in handling refund requests. We kindly request donors to exercise caution and diligence when making donations.
Each refund request will be carefully examined, and we will make every effort to process refunds promptly. In some cases, we may request additional information or documentation to facilitate the refund process.
Our refund policy applies only in situations where an error or issue has occurred during the donation process, such as donors entering an incorrect amount, making duplicate donations, contributing unintentionally or through the wrong payment method, or facing payment processing errors.
Please note that once donations are accepted by our online payment gateway service providers, refund or cancellation requests will not be entertained, unless our service providers report fraudulent activity.
Furthermore, we do not refund any additional bank charges incurred by donors due to bounced cheques or Electronic Clearing Service (ECS) transactions. Refunds will also not be processed after a tax certificate has been issued in the donor’s name.
To initiate a donation cancellation or refund, please provide a valid reason along with proof of deduction and send your request to us at support@jetlinefoundation.com. Your request must be submitted within 30 days from the date of the donation.
Receipt: Upon receiving your donation, we will issue a receipt via email within 15 working days.
Refund: If a refund is approved, it will be processed within 15 working days.
Contact Information: For inquiries regarding donations, please contact us at support@jetlinefoundation.com. We will respond to your
queries during our working hours (9 AM–6 PM IST, Monday to Friday).